Automatic gratuity has been a hot button topic in the service industry and on foodie (aka douchebag) blogs recently (Exhibit A http://ny.eater.com/tags/tipped-off)…recently I worked very briefly in a place that was so vehemently against auto gratting, they refused to even add the standard twenty percent to bottle service. So the waitress could sell 6 bottles to some jerk who could choose to tip her 20 dollars…and she would continue to be taxed on her sales…clearly these people could care less about their staff.
HOWEVER, the automatic gratuity also looks out for YOU the customer who is a shit tipper. As a bartender you have a limited amount of time to make as many drinks as possible, any customer who doesn’t tip you properly is in fact a waste of your time, especially these days when a percentage of sales is declared as tips and taxed, so if you tip poorly or not at all on your first round the bartender has in fact lost money serving you, thus you are likely to not get served again. Autograt doesn’t give you or your bartender that option. You can tip twenty percent against your will and poor taste and receive fast and polite service for the rest of the night. Autorgrat also prevents stereotyping certain cultures as bad tippers (cough cough the French) so they get ignored from the get go. With autograt all customers are created equal.